Service delivery is a standard user-centred approach used in commercial and industrial environments for delivering network services.

Networks are critical to the commercial activities of most organisations and anyone working in network services is almost certain to come into contact with some, if not all, of the subject areas covered here.

Students learn to design networked computer systems to given performance requirements and become able to measure the performance of networked computer systems effectively, identifying faults and bottlenecks and proposing effective solutions.

The module gives an awareness of the social and legal contexts in which networked computer systems operate and the usefulness of written policies and procedures for network users and managers.

On successful completion of this module, the student will be able to

• Design networked systems that meet a wide range of performance requirements.
• Propose appropriate measures for networked systems to ensure business continuity in a given context.
• Identify relevant systems performance measures.
• Evaluate system performance.
• Evaluate the impact of the legal context within which networked system operate.
• Propose a framework of policies and procedures for the strategic management of networked systems.

Assessment is by examination.

Networks and Communications is a pre-requisite for this module.

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